General Information

Name
Title
Organization
Work Phone
E-mail
URL

Do you shop online for personal items such as books, clothing, software, etc.?

Yes
No

Do you use online auction services?

Yes, personally
Yes, professionally
Yes, both
Never

How often do you visit your supplier's web sites?   Choose one Daily Weekly Monthly Never

Do you use your supplier's sites for purchasing products?  Choose one Very often Often Occassionally Rarely Never

What categories best fit your business? (Check all that apply)

Accounting		Advertising/Marketing	Agriculture   
Architecture		Arts			Biotechnology
Communications		Consulting		Data warehouse           
Distribution		E-commerce		Education              
Engineering		Entertainment		Finance                  
Government		Health care		Hospitality              
Human resources	Information technology	Insurance                
Import/export		Legal Services		Machine tool           
Manufacturing (light)	Manufacturing (heavy)	Other                    
Printing 		Professional services	Publishing               
Real estate		Recreation		Recruiting               
R&D			Restaurant/food service   Retail                 
Services (general)	Shipping		Software developer       
Sports			Textile			Transportation           
Warehousing              

Annual business dollar volume (in millions)  Under 1 1-5 5-20 20-50 50-100 100-200 200-500 500+

Type of business:  Choose one Public parent Public subsidiary Public branch Private parent Private subsidiary Private branch

How important is the Internet to your business today?  Choose one Not important Somewhat important Very important Business critical

How important do you believe the Internet will be to your business in 3 years?  

Choose one Not important Somewhat important Very important Business critical

What functions does your business use the Internet for now? (check all that apply)

Internal communications		Advertising                     
Communicating with customers	Communicating with our vendors
Selling to our customers		Lead generation                 
Document management		Knowledge management          
Resource allocation		Resource planning               
Education                       

Over the course of the next 6 months, what new technology initiatives 
will be considered? ( Check all that apply)

Web site development		Upgrade old web site                    
B-B e-commerce		B-C e-commerce                        
Online auction			Web enablement of legacy system         
ERP systems implementation	CRM (Customer relationship management)
Remote work-force management	Procurement                             
Systems infrastructure upgrade	Internet connectivity                 
Systems security		Telephony upgrade                       
Custom software development	Software purchase                     

Over the course of the next 6-12 months, what technology initiatives will be planned by your company? (Check all that apply)

Web site development		Upgrade old web site                    
B-B e-commerce		B-C e-commerce                        
Online auction			Web enablement of legacy system         
ERP systems implementation	CRM (Customer relationship management)
Remote work-force management	Procurement                             
Systems infrastructure upgrade	Internet connectivity                 
Systems security		Telephony upgrade                       
Custom software development	Software purchase                     

Over the course of the next year, do you see your company's business:

Choose one Increase drastically Increase moderately Increase slightly Stay the same Decrease slightly Decrease moderately Decrease drastically

What are the primary roadblocks to current business and/or future growth? 
(Check all that apply)

Competitive advantage			Capital investment                           
Technology capabilities			Industry conditions                        
Inadequate staffing			Lead generation                              
Retaining customers			Customer communications                    
Lack of product/service differentiation   	Productivity issues                          
Employee moral                               	Product delivery                           
Inventory control                            	Increasing costs                             
Forecasting                                  	We have no roadblocks                      

What are your customers come back to you? (Check all that apply)

Product quality             	Product pricing             
Service                    	Long-lasting relationships
Lack of competition         

Which of the following forms of advertising do you find to be the most beneficial and you would do again? (Check all that apply)

Television                      	Radio                           
Internet                        	Newspaper                     
Shotgun direct mail             	Targeted direct email           
National or regional magazines  	Trade magazines            
Trade shows,                    	Telemarketing                   
Company brochures               	Public events                 
Sponsorships                    	Other                           

Which forms of advertising do you find the least effective? (Check all that apply)

Television                      	Radio                           
Internet                        	Newspaper                     
Shotgun direct mail             	Targeted direct email           
National or regional magazines  	Trade magazines               
Trade shows,                    	Telemarketing                   
Company brochures               	Public events                 
Sponsorships                    	Other                           

Which of the following business-building initiatives do you intend to start in the next 12 months?
(Check all that apply)

Capital acquisition                         	Real estate purchase/lease                  
Additional locations                        	Business acquisition                      
Business sell-off                           	Market expansion                            
Marketing/advertising campaign              	Product line expansion                    
Employee communications                     	Recruitment                                 
Benefits modifications                      	Customer relationships management         
Customer contact management                 	Remote work-force management                
Improving profit margins                    	Increasing the value of services/products 
Improving employee moral                    	Improving the delivery process              
Improving customer service                  	Inventory management                      
Procurement